The Planner
The planner is the person you speak to first. They ask about your house, give you the price, book the first visit and set up the house-notes card. Later, they're the one to call if you want to change your plan, skip a visit or reorder your rotation.
The Cleaning Pair
Most visits are done by two cleaners working together, which is faster and more thorough than one person in a large house. They follow the house-notes card, do the core rooms and take on the visit's detail job. On recurring plans we try to keep the same pair, so they get to know your home.
The Detail Lead
On deep cleans, large homes and moving cleans, a detail lead plans the visit room by room, decides where the time goes and checks the finished work with you before the team leaves.
What You Won't Find
No sales calls, no long contracts and no surprise charges on the day. If something about a visit isn't right, tell the planner and it gets sorted.