What we collect
When you call or fill in a form, we receive what you choose to give us: usually your name, phone number, email address, neighbourhood and a note about the house. Phone calls placed to our number are routed by a call-tracking provider. It logs when the call happened, the caller's number and, if switched on, a recording. That lets us tell which enquiries started on this website and ring back anyone we missed.
Why we collect it
To call you back, prepare a price, book visits and keep the house-notes card for your home. We don't sell your details or put them on marketing lists.
Who sees it
Your enquiry goes to the cleaning company that provides the service (see How Referrals Work) and to the services that run this website: the form service that delivers messages, the call-tracking service and our web host. Each of them handles data for that purpose only.
Cookies and analytics
That provider's script can drop cookies so an enquiry can be matched with the page someone was reading. We don't use advertising cookies. You can block cookies in your browser and the site will still work.
How long we keep it
Enquiries that don't turn into bookings are deleted after a reasonable period. Client records, including house-notes cards, are kept while you're a client and for a limited time afterwards for billing and questions.
Your choices
You're entitled to a copy of whatever we keep on file about you, to corrections, and to deletion where no rule obliges us to hold on to it. Call 289 · 205 · 2823 or use the contact form. Canadian privacy law gives you these rights, and we're glad to help you use them.
Changes
If this page changes, the date at the top will change with it.